Try at Home Program

                                                                                                                                                                             It is important to check the quality and fit of an item before making a purchase, especially when it is a Wedding dress or a Bridesmaid dress. At Marabella Bridal, we have this Try at Home program to help you try on dresses you are thinking of buying in the comfort of your home before you make up your mind to purchase it.

 Our Try at Home program covers the following items

• Wedding dress
• Bridesmaid dress

 With the program, you can order up to 2 dresses at a time for $35 per wedding dress or $15 per bridesmaid dress to try them on at home. Most of our ball gowns or the big A-line wedding dress comes with a separate crinoline. That the crinoline is for you to keep. You can keep the try-on dresses or jewelry for 5 days from the date of delivery (as shown on the shipping record) and then send them back to us using the prepaid return label included in your box. You must return the dresses in the original box. If your wedding dress comes with a crinoline, you can keep the crinoline and don't need to return the crinoline; If you are happy with the dress(es) you have tried on, then place the order with us after you made the return.

Please note that the price you pay for the try-on dresses or jewelry does not go towards the cost of your final order and is not refundable upon the return. It goes towards the cost of shipping the items to you and back to us 

All the items in the Try at Home program are standard shipping and depend on the availability of such items in our inventory.

                 2. How much does it cost?

                     You can order up to 2 dresses at a time for $35 per wedding dress or $15 per Bridesmaid dress to try them on at home. You can also order our Jewelry Try at home at $19.95 per package of 5 sets of jewelry.. The ball gown and big A-line wedding dress come with a separate crinoline, and that the crinoline is for you to keep. Please note that the price you pay for the try-on dresses or jewelry does not go towards the cost of your final order and is not refundable upon the return of the try-on items. It goes towards the cost of shipping the items to you and back to us. 

                  3. How to order my Try at Home dress or jewelry?

                      Purchase a Try at Home item just like how you normally order merchandise online. Select the item you want to purchase with the color and size and put it in the shopping cart. If a color or size is not listed or the box is light grey and unclickable, that means it is not available. If you have made your color and size selections and are still unable to add the item to the cart, it means that it is currently out of stock. Our Inventory is updated daily, so please check back soon or contact our customer service team to put you on the top of the waiting list.

When you are ready, click "Checkout" in your shopping cart to place an order. You will have the opportunity to verify all information and make changes before placing your order. Please double check all information you have placed in the cart to make sure there is no mistake. After you place your order, you will receive an order notification email. When your merchandise ships from our warehouse facilities, you will receive a shipment notification email.

                      4. What items are in your Try at Home program?

                          Our Try at Home program covers the following items

• Wedding dress
• Bridesmaid dress

                         5. When should I order Try at Home samples?

                             It is recommended that you order your Try at Home samples 6 months before the event date. Because all of our products are made to order and take about 10-12 weeks to complete production and ship to you, it would be better to try on samples and place orders early to prevent production delays due to any unforeseeable events, such as natural disasters or carrier related issues. 

                         6. What if I want to order more samples to try on at home?

                             You can order up to 2 wedding or bridesmaid dresses at one time to try them on at home. If there are more styles you're interested in, you'll need to wait until all your items have been returned before more dresses can be ordered. 

                          7.How do I return my try on samples?

We include a prepaid return label inside the box with your dress(es), It has a barcode, lists our address, and includes the carrier's name. You can keep the samples for 5 days after you receive the delivery, but by the 5th day, you'll need to pack the samples, put them back to the original box, put the return label on the outside of the box, and drop it off with the carrier to be returned to us. 

Please be sure to read the carrier listed on the return label as the label can only be used for this carrier. We do not recommend using a different return label. if you prefer a different carrier as orders returned using a return label other than the one provided by us are not our responsibility, meaning that if the package gets lost, you could be charged for not returning the dress(es), the jewelries, plus the shipping cost to you.

Please note, we use FedEx, UPS, DHL, or USPS to ship and return packages. You can drop off the package at  the carrier’s store or drop box for the return. You can also schedule a pickup with the carrier. They will come to your home or office and pick up the package for you. Carriers may charge a fee for this service, and this is not covered by Marabella Bridal. 

If you misplace your return label, please contact our customer service team, and we will walk you through the process of re-printing a return label.

Please make sure the samples you return are in original condition that were received with the tag on. Try-on items are not to be worn, except for try-on purposes. If they come back damaged, such as dirty, stained, pin-marked, with pet hair, broken, torn, etc., you will be charged the full retail price of such item plus its shipping cost.

                     8. Can I purchase the sample that I tried on at home?

Marabella Bridal does not allow customers to purchase the try-on samples. If you have difficulty returning the try-on samples, please contact our customer service team at www.service@marabellabridal.com, we will work with you to solve your problem.